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Heather Fitzgerald is the Coordinator of the Writing Centre and a Senior Advisor, Teaching and Learning at ECUAD. She has been teaching academic writing for the past fifteen years, at both Emily Carr and the University of Toronto, and has a Certificate in Teaching English to Speakers of Other Languages through Woodsworth College (UToronto). Previously, she worked for six years as a lexicographer on the Canadian Oxford Dictionary project with Oxford University Press. And even before that (because she is old) she worked for many years as a copywriter for marketing and advertising companies in Calgary, Toronto and New York, writing many many words that very few people read!